Professional and academic training
- Currently undertaking a Doctor of Philosophy in Education under an Australian Postgraduate Award scholarship ◊ University of Ballarat
- Graduate Certificate in Education (Tertiary Education) ◊ University of Ballarat (2008)
- Graduate Diploma in Information Management ◊ RMIT (2003)
- Bachelor of Arts with Honours (1st class) ◊ Monash University (1999) with majors in English and Comparative Literature
Employment history
- Information Literacy Librarian ◊ University of Ballarat (2004 – 2008)
- Public library assistant ◊ Central Highlands Regional Library Corporation (2003 – 2004)
- Forestry library assistant ◊ University of Melbourne, Creswick Campus (2003 – 2004)
- Bookseller ◊ Borders Books & Music, South Yarra (2000 – 2002)
Professional development and accomplishments
Education and information literacy
- Currently tutoring students in the School of Education, University of Ballarat
- Enabled a wide array of library users to become capable of locating, evaluating, synthesising and citing information
- Lectured to student groups about effective research skills, resources and tools
- Designed and maintained information literacy and library skills programs for a dynamic range of client needs in Higher Education and TAFE
- Developed the ESL Information Literacy Project, including a progressive course of ESL Library Skills for adults with low levels of English literacy
- Created Pre-School Storytime Programme resource kits and reading to infants promotional material for the Central Highlands Regional Library Corporation
- Trained library clients to use various library catalogues, databases, web portals and other research support tools (such as RefWorks).
- Strengthened the relationships between the UB Library and various curriculum programmes
- Adapted mainstream library skills classes to create versions suitable for intellectually disabled students and visiting secondary school students
Research tools and ICT
- Working knowledge of Millennium and Innopac systems
- Inmagic DB/TextWorks and Microsoft Access database management
- Familiarity with Photoshop, WYNN, Blackboard, Dreamweaver and Microsoft Word, Excel, Powerpoint and Publisher.
- Performed troubleshooting for students experiencing computing difficulties.
Customer and resource service provision
- Provided high level of customer service in reference, circulation and retail capacities
- Implemented and launched the UB Library’s Infolink (VCE) Borrower Program
- Collaborated in the revitalisation of the ub)alumni Library Membership
- Coordinated the 2006 Rodski Library Client Satisfaction Survey for the UB Library
- Processed inter-campus and -institutional library loans
- Catalogued the University of Melbourne School of Forestry Thesis Collection
- Undertook training sessions in: Dealing with cultural differences; Success with Asian names; African Resettlement in Australia; Dealing with complaints, Dealing with aggressive customers; Understanding mental illness
OH&S and EO
- Served as a First Aider, Harassment Contact Officer and Disability Contact Person for the University of Ballarat Library
- Undertook training in: Bomb threats and mail bombs; Fire awareness and extinguisher training; Bullying Awareness; Dealing with workplace stress; Coping positively with change; University of Ballarat Equity Staff Development Program
